Delete Your Account & Data

1. About This Page

Workspace Sync (operated by Web rješenja d.o.o.) is a company directory for Google Workspace: an organization's administrator connects its Google Workspace, and the team members the administrator chooses see the directory in our iPhone and Android apps.

This page explains how to request deletion of your Workspace Sync account and the personal data we hold about you. The apps have no delete button: this page is the place to start. The steps differ for team members and administrators; both are described below.

2. If You Are a Team Member

Most users of Workspace Sync are team members — employees of an organization whose Google Workspace administrator set up the integration. Your Workspace Sync presence is derived from your Google Workspace account; we did not create an account for you independently.

To request deletion of your personal data from Workspace Sync, you have two options:

1. Ask your Workspace administrator to remove you from Google Workspace. The next hourly sync takes you out of the directory and ends your app access. Your colleagues' phones drop you from the company contacts the next time their app updates them. Thirty days later your details are deleted for good (see our Privacy Policy); to have that happen sooner, also use option 2.
2. Email us directly at support@workspace-sync.com with the subject line "Delete my Workspace Sync data" and include the email address you used to sign in to the mobile app. Your organization decides whose details are in its directory, so we pass the request to its administrator, verify it, and complete deletion within 30 days, as the GDPR requires. As long as you are still in your organization's Google Workspace, the next sync would bring your details back, so the administrator may need to remove you there or hide you from the directory.

3. If You Are a Workspace Administrator

A workspace administrator manages Workspace Sync for an organization at app.workspace-sync.com. Deleting the organization removes it, its directory and every account in it from Workspace Sync. If you only want to stop paying, cancel the subscription on the Billing page instead: your organization then moves to the free plan and keeps its directory.

To request deletion of your organization and administrator account:

1. Email us at support@workspace-sync.com from the email address registered as your organization's administrator, with the subject line "Delete my organization". We verify the request against the administrators on record, usually the same day, and then delete the organization as described in section 6.

Email is the deletion channel for administrators — it lets us verify the request and reach the right contacts before the organization is removed.

4. What We Delete

On account deletion, the following data is permanently removed from our production systems:

• Your authentication record (Google account binding, last sign-in)
• Your user profile (name, email, photo, organization membership)
• Your directory entry (phone numbers, job title, department, etc.)
• Your settings in the service, such as the number you use by default for each colleague
• Your support conversations, if you ask us to

Your favourites and app settings are stored only on your phone and are removed when you delete the app. Company contacts the app added to your phone's Contacts are removed when you sign out, or when your access ends and the app next runs. On iPhone, they stay if you delete the app without turning "Company contacts in your phone" off first; you can then delete the "Workspace Sync" group in Contacts yourself.

For administrators, the above is removed for every team member in your organization, plus:

• The organization record (name, domain, settings)
• Your organization's settings (fields, groups, contact actions)
• The Google service-account credential used for the sync (purged from our encrypted vault)
• The Stripe customer-portal binding (your Stripe customer record itself stays in Stripe per "What We Keep" below)

5. What We Keep (and For How Long)

Some data must be retained for legal, accounting, or fraud-prevention reasons. This data is kept in an isolated, restricted environment and is not used for any other purpose:

• Billing and invoice records (Stripe customer ID, invoice history, VAT records) — retained for 11 years after the end of the calendar year in which the invoice was issued, as required by the Croatian Accounting Act (Zakon o računovodstvu) and EU VAT regulations.
• A record of our own staff's access to the organization's data in our support tools (who looked, and when) — kept after deletion so we can account for it. It holds no details of your team members.
• A record that the organization existed (its name, domain, and the dates it was created and deleted) — retained indefinitely so we can answer questions about past customers and account for deletions we performed. It contains no personal data about individuals.

All retained data is kept in line with our Privacy Policy and the EU General Data Protection Regulation (GDPR).

6. Deletion Timeline

Once we have verified a request to delete an organization:

• Straight away: the organization is deleted. Nobody in it can sign in or use the app, the hourly sync stops, and any card subscription is cancelled.
• For 30 days: the data is kept so the deletion can be undone if it was a mistake. Tell us if you want it removed immediately instead, and we will skip this period.
• After 30 days: the organization and all of its data are permanently deleted from our production systems. If we invoice you directly, this happens once the final invoice has been issued, usually within a day or two after that.
• Afterwards: copies in our providers' encrypted backups expire in their normal backup cycle.

A request for one person's data is completed within 30 days of verification.

7. Data Held by Third Parties

Workspace Sync uses a small number of subprocessors (listed in our Privacy Policy). What happens to their copies:

• Supabase (database, sign-in, files) — deleted when we delete the organization or the person.
• Stripe (payment processor) — your customer record remains in Stripe for the retention period stated above (11 years) because Stripe is a financial institution with its own legal retention obligations.
• Mailgun (transactional email) — its logs of the emails we sent you expire under Mailgun's standard retention.

8. Questions or Issues

If you have questions about this deletion process, or if a deletion request you have submitted has not been completed within the timelines above, please contact us:

Web rješenja d.o.o.
Markuševečka cesta 115, 10040 Zagreb, Croatia
OIB: 97669668809
Email: support@workspace-sync.com
Legal / privacy inquiries: hello@ws.agency

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or with the data-protection authority in your EU country of residence, if you believe your deletion request has not been handled correctly.