Add or remove users mid-month
Adding seats creates a prorated charge on your next invoice, and it's locked in once confirmed. Removing seats lowers the rate at renewal and refunds nothing.
You can change your team size any day. Here is what each direction does to the bill.
Adding people
Turning on App access for more people partway through a period adds a prorated charge for the days left in the period. You are not charged on the spot; the amount lands on your next invoice. Once confirmed, that charge is locked in. Turning the same people off again later in the period does not reverse it.
Removing people
Turning App access off stops that seat counting from the next day and lowers the base for the next period. It does not refund the current one. You keep what you’ve paid for until the period ends.
Reading the next invoice
The next charge is the base for the coming period plus any prorated additions from this one. The Billing page shows the exact figure and, under Why?, the lines that make it up.
Dropping to five or fewer
If removals take you to five or fewer active users, your subscription is scheduled to end at the close of the period and your organization moves to the free plan. See Moving to the Free plan.