Invoices, cards and cancelling
Payment details, invoices and cancellation live in the Stripe customer portal, one click from the Billing page. Plus what happens when a card fails.
Everything to do with money is handled by Stripe, which you open from the Billing page with Manage billing & invoices in Stripe. We never see your card number.
In the Stripe portal
- Update the card on file.
- Download invoices and receipts.
- See your billing history.
- Cancel the subscription.
Invoices carry the VAT or sales tax Stripe calculated from your billing address, so they are correct for the EU, Croatia, the US and elsewhere.
If a payment fails
Stripe retries the card over roughly two weeks and emails you each time. Update the card in the portal to settle it. If every retry fails, the subscription ends and your organization drops to the free plan; the most recently enabled people beyond five are switched off until you subscribe again.
Cancelling
Cancel from the portal at any time. The subscription stays active to the end of the current period, with no refund for the remainder, and then your organization moves to the free plan. Moving to the Free plan describes what happens to people beyond five. You can resume before the end date to avoid any interruption.
Changing currency
Your organization bills in EUR or USD. To change it, ask us from the chat; a currency change is a price change and applies from the next period.